Frequently Asked Questions

Orders are processed within 1–3 business days. After dispatch, metro cities (Delhi/NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata) typically take 2–4 business days, tier 2/3 cities 4–7 business days, and remote areas 7–10 business days. Shipping is free on orders above ₹999, and a flat ₹99 below that.

We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Sale items marked "Final Sale" and items bought with a coupon over 30% off aren't eligible for return.

Go to My Account → Orders, open the delivered order, and tap "Request Return." Select a reason and your preferred refund method — we'll review it within 2 business days.

Yes — within the same 7-day window from delivery, go to My Account → Orders, open the delivered order, and tap "Exchange Size / Color." Exchanges are for the same product only (a different size/colour, not a different item), the full quantity on that order line must be exchanged together, and no payment is involved since it's a like-for-like swap. Once approved, ship the original item back and we'll dispatch your replacement.

We accept online payments via Razorpay (cards, UPI, netbanking, wallets), Cash on Delivery on orders up to ₹5,000, and store credit for eligible refunds.

You'll get an email with a tracking link as soon as your order is dispatched. You can also check live status any time from My Account → My Orders.

Yes, we ship worldwide via DHL, FedEx, or Speed Post depending on your location. South Asia takes 5–8 business days, the Middle East and Southeast Asia 7–12 days, and USA/UK/Europe/Australia 10–18 days. Import duties or customs fees, if any, are the buyer's responsibility.

Once your return is received and approved, refunds for online payments are issued to the original payment method within 5–7 business days. Cash on Delivery orders are refunded via bank transfer (NEFT/UPI) within 7–10 business days.

Yes — you can cancel an order from My Account → My Orders as long as it hasn't been dispatched yet. Once an order has shipped, you'll need to request a return after it's delivered instead.

We're sorry about that. Email hello@abeoye.com within 48 hours of delivery with your order number and clear photos, and we'll arrange a free return pickup with a full refund or replacement at no extra cost.

Send us a message through our Contact page — we reply within 48 hours. If you're logged in, you can track the status of your ticket and any replies under My Account → Support.